Terms of Service
Updated: March 13, 2025
These Terms of Service (“Terms”) contain the terms of use of the services that we provide through the website viasecurity.ua and the mobile application, including VIAsecurity (collectively, the “Services”). The Services are provided for use in conjunction with various Internet-connected devices (“Products”). PLEASE READ THESE TERMS CAREFULLY. If you do not agree with these Terms, do not register and do not use any Services.
1. No life safety or critical services
You acknowledge and agree that the Services and Products are not certified for emergency response. We make no warranties or representations that the use of the Services or Products with any third-party products or services will affect or increase the level of safety or security. Our Services and Products are not a third-party monitored emergency notification system — in the event of an emergency, we will not dispatch emergency response services to the monitored location. All life-threatening events and emergencies should be reported to the appropriate response services.
2. Electronic contracting and communications
By using the Services, registering Products, creating an online account for the Services (“Account”), or engaging in any transactions through the Services, you agree to accept these Terms and our Privacy Policy and to be bound by them. You agree that when you use your login credentials or click any “I Agree” button while using the Services, you confirm your consent to conduct business with us electronically, and such credentials and processes have the same force and effect as your handwritten signature. You agree and consent to our sending information, messages, notifications, and other communications, including direct marketing text messages, to the mobile phone number and email address you provide.
3. These Terms may be amended
We reserve the right to amend these Terms provided that certain provisions become incomplete or outdated, and provided that such changes are reasonable in light of your interests. If we make any changes to these Terms, we will notify you via the email address or phone number specified in your Account, or by posting a notice on the website, and such changes shall take effect immediately upon publication. Continued use of the Services after such notice constitutes your acknowledgment and acceptance of the revised Terms.
4. Relationship to product warranty
These Terms govern your use of the Services. Your purchase of any Product is governed by the limited warranty provided with such Product.
5. Eligibility
You may not register a Product for use with the Services or use the Services if you are under 18 years of age as an individual, or unless you have obtained proper authorization if you are a company. You may not use the Services where prohibited by applicable law. We do not knowingly collect any information from children under 18 years of age or the equivalent minimum age in the applicable jurisdiction. If you are under 18, your parent or legal guardian must register the Product or create an Account for you to use the Services.
6. Account creation
To use a Product through the Services, you must create an Account. You represent and warrant that (i) all required registration information you provide is truthful, accurate, and complete; (ii) you will maintain the accuracy, security, and confidentiality of such information; and (iii) your use of the Services does not violate any applicable law or regulation. You may not transfer your Account to any other person in any manner. We are not responsible for any losses or damages arising from your failure to maintain the confidentiality of your Account.
7. System and equipment requirements
The use of certain Products or specific features may require Internet access and registration with the Services. You must have the necessary equipment, software, and Internet access required to register and use the Product with the Services. The Services will not be available without: (i) a working network capable of reliably communicating with the Products; (ii) a PC or mobile device running Android or Apple iOS to pair with the Products; (iii) an Account; (iv) continuous broadband Internet access; and (v) other system elements as may be specified by the Services in connection with a particular Product. In addition, you acknowledge that the Services may enable Bluetooth or Wi-Fi services on your device, with or without prior notice, to facilitate proper Product registration and connection to the Services.
8. Changes to the Services
We may modify, update, discontinue, or temporarily suspend any feature or component of the Services at any time without prior notice. We do not guarantee that any software updates will be implemented on any Product or that changes to the Services will function properly. You acknowledge that you may need to install software updates to use the Services with your Product and agree to promptly install such updates. You are solely responsible for any damages resulting from failure to install updates in a timely manner.
9. Term and termination
These Terms shall remain in full force and effect for as long as you continue to access or use the Services. If you transfer a Product to a new owner, your right to use the Services with respect to that Product shall automatically terminate, and the new owner shall not be entitled to use the Product through the Services under your Account.
10. License
Subject to your compliance with these Terms, we grant you a revocable, limited, non-exclusive, non-transferable, non-sublicensable license to install and use (a) our mobile applications (“Mobile Applications”) and (b) any embedded software and updates included in the Product (“Other Software”), solely in connection with your personal, non-commercial use of the Product and Services. You may use the Mobile Applications only on devices that you own, lease, or control. No other licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by us or our licensors.
11. License restrictions
Except as expressly permitted by these Terms, you agree not to, and not to permit others to: (i) license, sublicense, assign, transfer, or convey the rights and licenses granted under these Terms; (ii) publish, display, disclose, sell, rent, lease, store, loan, distribute, transmit, publicly display or perform, co-brand, frame, host, outsource, or otherwise commercially exploit the Services, including the Mobile Applications and other Software (collectively, the “Software”); (iii) copy or reproduce the Services or Software or any part thereof in any form; (iv) remove or alter any trademark, logo, copyright notice, or other proprietary notices contained in the Software or Services; (v) use the Software or Services in any manner that infringes any patent, copyright, trademark, trade secret, or other intellectual property or proprietary right of ours, third-party suppliers, or any other third party; (vi) modify, translate, adapt, reverse engineer, decompile, disassemble, compile, create compilations or derivative works of the Software or Services or any part thereof (except where such restriction is prohibited by applicable law); or (vii) use the Software or Services for any service bureau, time-sharing, resale, or similar purposes. We reserve all rights and licenses not expressly granted to you under these Terms.
11. Service limitations
The Services are intended to provide access to non-time-critical information and to manage Products. Although we strive for high reliability and availability, the Services are not guaranteed to be reliable or available 100% of the time. The Services may be subject to interruptions and failures due to reasons beyond our control, including Wi-Fi outages, service provider uptime, mobile notifications, and carrier issues. You acknowledge these limitations and agree that we are not responsible for any damages likely caused by service interruptions, delays, or inaccuracies.
The provision of the Services may be temporarily suspended without notice for security reasons, system failures, maintenance and repairs, updates, adjustments, or other circumstances. You acknowledge and agree that you will not be entitled to any refund or discount for such suspension. We do not provide any specific uptime guarantees and are not responsible for damages resulting from service interruptions.
All information regarding the Services and use of the Product with the Services is provided “as is” and “as available.” We do not guarantee that such information is accurate or current. Access to information through the Services does not replace direct access to information available on or through the Product itself.
Although we take reasonable measures to protect the security, integrity, and availability of your video content and personal information, we cannot guarantee their security. You acknowledge that you provide content captured by the Products and your personal information at your own risk.
12. Third-party disclaimer
We are not responsible for third parties or their products or services, including, without limitation, third-party products and services that enable the provision of the Services, hardware, providers, carriers, app stores, and others.
WE HEREBY DISCLAIM, AND YOU HEREBY WAIVE AND RELEASE US AND OUR LICENSORS AND SUPPLIERS FROM, ANY AND ALL PAST, PRESENT, AND FUTURE CLAIMS, LIABILITIES, AND DAMAGES, KNOWN OR UNKNOWN, ARISING OUT OF OR RELATING TO YOUR INTERACTIONS WITH SUCH THIRD PARTIES AND THEIR PRODUCTS AND SERVICES.
13. Indemnification
You agree to defend, indemnify, and hold harmless us and our directors, officers, employees, shareholders, affiliates, contractors, agents, licensors, and suppliers from and against any losses, liabilities, claims, demands, damages, or expenses, including attorneys’ fees, arising out of or related to (i) your use of the Services and Products; (ii) your violation of these Terms; or (iii) your violation of any law or the rights of any third party. We will use reasonable efforts to notify you of any such claim.
14. DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES (INCLUDING THE WEBSITE, MOBILE APPLICATIONS, AND SOFTWARE) ARE PROVIDED FOR YOUR CONVENIENCE “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND DEFECTS. OUR SUPPLIERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE, QUIET ENJOYMENT, NON-INFRINGEMENT, AVAILABILITY, AND DATA SECURITY.
WE DO NOT WARRANT OR ENDORSE ANY THIRD-PARTY PRODUCTS OR SERVICES PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICES, INCLUDING CLOUD SERVICES, OR ANY HYPERLINKED WEBSITES OR SERVICES.
YOU ACKNOWLEDGE THAT USE OF THE SERVICES INVOLVES INTERNET CONNECTIVITY AND IS AT YOUR OWN RISK. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE FREE FROM DATA LOSS, DAMAGE, CYBERATTACKS, VIRUSES, INTERFERENCE, HACKING, MALWARE, OR OTHER SECURITY BREACHES.
SURVEILLANCE, DATA PROTECTION, AND PRIVACY LAWS VARY BY JURISDICTION AND MAY IMPOSE OBLIGATIONS ON YOUR USE OF THE SERVICES. YOU ACKNOWLEDGE AND AGREE THAT YOU ARE RESPONSIBLE FOR COMPLIANCE WITH APPLICABLE LAWS AND THAT WE ARE NOT LIABLE FOR UNLAWFUL USE OF THE SERVICES.
15. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE, OUR DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, CONTRACTORS, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA OR CONTENT, SERVICE INTERRUPTION, OR ANY OTHER DAMAGES, REGARDLESS OF THE LEGAL THEORY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES DURING THE SIX (6) MONTHS PRECEDING THE CLAIM. THIS LIMITATION IS CUMULATIVE AND DOES NOT INCREASE WITH MULTIPLE CLAIMS. WE DISCLAIM ANY LIABILITY OF OUR LICENSORS AND SUPPLIERS.
16. Statute of limitations
Any dispute arising out of or relating to your use of the Services must be brought within one (1) year after the event giving rise to the claim, otherwise such claim shall be permanently barred.
17. Entire agreement; waiver; severability
These Terms constitute the complete and exclusive agreement between you and us regarding the use of the Services and supersede all prior oral or written agreements. Failure to enforce any provision shall not constitute a waiver. If any provision is held invalid, the remaining provisions shall remain in full force and effect.
18. Assignment
You may not assign or transfer these Terms or any related rights or obligations without our prior written consent. Any attempted assignment without such consent shall be null and void. We may freely assign or transfer these Terms without restriction.
19. Contact us
If you have any questions, please contact LLC “INTEGRATED TECHNICAL VISION LTD”, registered at: Ukraine, 01042, Kyiv city, Chyhorina Street, building 12. You may also contact us by email using the appropriate support information.